Refund policy

At Jass & Mine, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please review our return, exchange, and refund guidelines below.

1. Return Window

• All return and exchange requests must be initiated within 7 calendar days from the date of delivery.
• To be eligible for a return or exchange, items must be unworn, unused, and returned in their original packaging.

2. Manufacturing Defects & Damaged Items

• 100% Covered: In a rare case of manufacturing defect Jass & Mine assumes full responsibility. We will cover all return shipping fees and provide a full replacement, exchange, or 100% refund free of any cost.
• Notification: Please inspect your order upon delivery and report any manufacturing defects within 48 hours by contacting our support team with your order number and clear photographic proof.

3. Instant Exchanges & Store Credit Options

• Instant Exchange: Don't want to wait for your return to reach us? You can opt for an Instant Exchange:

A temporary hold is placed on your card for the new item(s).

Your new order ships out right away.

Once you drop off your return parcel with the designated carrier, the temporary hold is released.

You have 30 days to drop off your return with the carrier—if it is not in transit after 30 days, your card will be charged in full.

• Store Credit: Instead of a cash refund, choose Store Credit and get 30% EXTRA added to your refund! Example: Return a 100 AED item -> Get 130 AED to spend on anything else in our store.

4. Standard Cash Refunds

• Return Shipping: If requesting a refund for reasons other than a defect (e.g., change of mind, size preference), the customer is responsible for generating a return shipping label and arranging transit back to our UAE facility.
• Restocking Fee: A 25% restocking fee will be deducted from the total order value.
• Refund Balance: The remaining 75% balance will be credited to your original payment method upon inspection and approval of the returned items.

5. Return Process & Inspection
• Initiate: Contact Us through whatsapp, email or instagram DM within 7 days of delivery to select a Cash Refund, Instant Exchange, or Store Credit Bonus.
• Ship: Securely pack your item in its original condition and packaging, then dispatch via a trackable carrier.
• Inspection: Returned items undergo inspection within 3–5 business days of arriving at our warehouse.
•  Condition Disclaimer: Items displaying signs of wear, damage, or altered packaging will not qualify for a refund or exchange and will be sent back at the customer's expense.

6. Non-Returnable / Excluded Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive defective:
• Customized or personalized items.
• Pierced jewelry (earrings).
• Final Sale / Clearance items.

7. Special Payment Methods

• BNPL (Tabby / Tamara): Approved refunds for BNPL purchases will be updated directly on your Tabby or Tamara payment portal.